Sales policy - Return goods - Gac fruit | Gac fruit oil

Sales policy - Return goods

Being a unit dealing in food, agricultural products. Moocos Vietnam knows the requirements for goods quality when supplying and distributing to consumers. With clear goals, product orientation right from the inception. Moocos Vietnam would like to commit to the customers with the product quality policy to ensure the following requirements:

I. Sales policy

1. The products supplied by Moocos Vietnam are strictly controlled from the selection of raw materials, to the production and storage processes of products until hand-delivered to customers.

2. Never sell low-quality, unsatisfactory products to customers

3. Listed products have clear prices (currency: Vietnam Dong). Licensed, certified food safety by the competent units and agencies

4. We are committed to not selling poor quality, unclear products to consumers. 100% money back guarantee if the product is not as described.

5. Goods with clear labels, expiry dates, detailed product information. Traceability Bar Code ...

6. Products have competitive prices, uniform prices nationwide, serving all customers alike.

7. To enjoy the highest benefits, please complete the information when ordering.

8. Customer service attitude is always open and sincere. Always consider customers as the foundation for the company to grow and survive

9. Commitment not to use customer information to use for any purpose or to provide third party

II. Return policy

Moocos Vietnam always has a clear product return policy, if customers receive products that are not in accordance with the manufacturer's description. For more complete benefits, please read the following specific requirements:

1. To exchange and return goods as soon as the goods are received, if the products are no longer intact, broken or broken. Moocos Vietnam return and exchange fees and shipping units are responsible. Customers complete peace of mind without losing any other costs.

2. After 2 days of receiving the goods, you can exchange or return the goods in the following cases: The goods are confused, not in accordance with the information previously ordered products, products are missing labels or errors due to Manufacturer - Moocos Vietnam is responsible for return and exchange.

3. Within 5 days, customers want to change products with different interests and requirements - In this case, customers will be charged for shipping and returning.

4. After 5 days, no refund policy for non-faulty manufacturers

Note: After receiving the goods successfully. The policy of exchange and return after customers receive goods only applies to products that have not been used or peeled. Not broken.

Mode of returning goods.

For customers who buy directly at the store, please bring products through the store to apply the return and exchange policy.

For customers in Hai Phong, delivery and errors are caused by manufacturers, due to the shipping unit we will have staff on site to recover, return and exchange products

For customers who receive goods by express delivery, please send them by courier or report back to Moocos Vietnam to find appropriate delivery and return methods.

Method of refund

With the case of refunds of goods, money according to the agreement of Moocos Vietnam and customers, customers will be refunded by the following methods

Bank transfer according to the exact information provided by the customer
Get cash at Moocos Vietnam's office, agency store
Your contribution will contribute to increasing service quality of Moocos Vietnam to serve customers better and better. For further information or questions, please contact us through Customer Service: