Shipping policy, delivery

Moocos Vietnam Co., Ltd provides product delivery and delivery services throughout the territory of Vietnam. Below is information about delivery policies, forms of transportation at Moocos Vietnam:

Note on receipt of goods

Please carefully check the goods, compare with the information ordered to receive goods. After successful delivery and collection. Other cases will change to product return policy

Delivery time may be sooner or later than expected due to a number of reasons such as: Unable to contact customers, incorrect addresses, due to weather, natural disasters, unnecessary incidents of the transport unit. moved on. In the case of Moocos Vietnam or by the shipping unit we will notify customers

If the customer has not received the goods within the expected time, please respond to us so that we can remedy the problem as quickly as possible. In the meantime if you want to change orders (Change products, Do not want to receive more goods, ...) but the customer service has not delivered, please notify Moocos Vietnam so we can deal with delivery service party.

Moocos Vietnam's delivery methods

1. Buy directly at Moocos Vietnam's stores, or Moocos Vietnam's product distribution agents.

2. Direct delivery staff at customers' houses (applicable to cases in Hanoi, Ho Chi Minh City or some localities with Moocos Vietnam's product distribution system) - Normal delivery time in a day (After 1-2 hours of order or depending on the time required by the customer)

3. Home delivery staff. This form is Moocos Vietnam entrusted delivery for shipping units such as Viettel post, savings delivery, fast delivery ... Customers when receiving goods to check goods and pay for delivery staff. Delivery time is usually from 1-6 days, depending on locality, geographical distance

4. Delivery by bus: Some cases of receiving goods in large quantities, urgently. Moocos Vietnam will apply the form of cargos. Customers will contact Moocos Vietnam garage directly and ask for contact information for customers to receive goods.

Delivery charges

The delivery fee for Hai Phong districts is usually 20-30 thousand, or free if the quantity is large. In Hai Phong districts, the fee may be 30-80 thousand VND depending on the distance.

In addition to other cases, we will quote specific shipping charges after working with partners. After unifying Moocos Vietnam will send goods.